Privacy,
plainly.

What we collect

We collect account details such as your email address and profile information, the content you save or create in private tools, subscription status, marketing preferences and basic technical records needed to keep the service secure and reliable.

Before paid Checkout, you provide a billing address to check whether paid access is available in your country and to give Stripe the location it needs for tax treatment. The application and our hosting provider, Vercel, transmit that address securely to Stripe; we do not store it in Supabase.

Stripe stores the billing email, name and address, payment-card details and any optional business tax ID provided during Checkout. The UXologist can access Stripe identifiers, subscription status and limited Stripe billing records rather than your full card details.

Why we use it

• To create and secure your account.
• To provide saved libraries, Decision Lab work, paid features and customer support.
• To process subscriptions, prevent fraud and keep billing records.
• To send marketing only where you have chosen to receive it.
• To understand aggregate product use and improve the service.
• To meet legal, tax and accounting obligations.

Who helps us provide the service

We use specialist providers including Supabase for accounts and data storage, Vercel for hosting, Stripe for billing and MailerLite for opted-in marketing. They process information for the services they provide to us and may use approved international transfer safeguards where data leaves the UK.

How long we keep information

If you leave the hosted Checkout without subscribing, its temporary Stripe customer record and billing address are deleted when the Checkout session expires, normally within 24 hours. After a failed location check or Checkout setup, we attempt deletion immediately. A secured daily cleanup checks for temporary records left by an interrupted request or unsuccessful deletion and normally removes them within 72 hours. Completed transaction records may be retained for defined legal, tax, accounting, security or dispute requirements.

We keep account information while your account is open and for a reasonable period afterwards where one of those requirements applies. We delete information that we no longer need.

Your choices and rights

You can unsubscribe from marketing in your account. Depending on the law that applies, you may also ask to access, correct, delete, restrict or export personal information, or object to how it is used. You may ask us to correct billing information or delete it where no legal, tax or accounting retention duty applies. You can complain to the UK Information Commissioner’s Office if you believe your information has not been handled properly.