Welcome to The UXologist. These Terms of Service ("Terms") govern your access to and use of our website, AI-assisted tools, and educational content. By using The UXologist, you agree to comply with these Terms.
1. Introduction
The UXologist provides educational content and AI-assisted tools to help users understand and apply cognitive biases and psychological principles in product and business design.
2. Definitions
- "We", "us", "our" refers to The UXologist.
- "User", "you" refers to anyone accessing our services.
- "Content" includes all text, images, AI-generated insights, and user-submitted materials on The UXologist.
- "Services" refer to our website, AI tools, educational materials, and paid subscription plans.
3. Account Registration & Access
- Users may access limited free content without registration.
- A free account grants access to additional resources like lab studies and psychology cheat sheets.
- Casual plan subscribers can access full content on bias and principle pages.
- Pro plan subscribers gain access to the AI-assisted Shaker Tool.
- Accounts must be registered with a valid email address.
4. Subscription & Payments
- We offer Free, Casual, and Pro plans, available on a monthly or annual subscription basis.
- Payments are processed via Stripe; The UXologist does not store payment details.
- If a subscription is cancelled, access remains until the end of the billing cycle.
- If a payment fails, users will be notified and must update payment details before the subscription expires.
5. Refund Policy
Refunds are only granted under the following conditions:
- Technical failures preventing access to paid features.
- Mistaken payments (e.g., incorrect plan selection).
- Auto-renewal refunds if requested within 48 hours of renewal (first-time requests only).
- No refunds will be issued for used services.
- No partial refunds for annual plans.
6. Content Ownership & Usage
- The UXologist owns all content, including AI-generated outputs.
- Users cannot copy, redistribute, or resell content.
- User-submitted content (e.g., case studies) may be used by The UXologist only within educational contexts.
7. Prohibited Activities
Users must not:
- Scrape, copy, or redistribute content.
- Share paid content with non-subscribers.
- Misuse the AI tool (excessive use defined as 10 queries per hour, 10 per day, 300 per month).
- Engage in harassment, offensive behavior, or unethical application of insights.
- Attempt to bypass subscription restrictions (e.g., account sharing).
8. Data Collection & Privacy
- We collect: First name, last name (optional), email, work type, role, company details, goals, referrer.
- Data is retained as long as the user has an account.
- Users can request data deletion via account settings.
- Google Analytics is used for website optimization; users may opt out via an initial prompt.
- We do not sell or share user data beyond Stripe (payments) and MailerLite (email marketing).
9. Disclaimers & Liability
- No Guarantee of Results: Our content and tools provide guidance but do not guarantee business success.
- AI Content is for Guidance Only: AI-generated insights should not replace professional advice.
- Not Liable for Business Decisions: Users are responsible for their own decisions based on our content.
- Third-Party Services: We are not responsible for issues with Stripe, MailerLite, or other integrations.
10. Account Suspension & Termination
We may suspend or terminate accounts for:
- Non-payment after the billing cycle ends.
- Violating these Terms (e.g., content scraping, misuse of AI tools).
- Abuse or misconduct affecting platform integrity.
- Legal or compliance obligations.
11. Governing Law & Jurisdiction
- These Terms are governed by the laws of England and Wales.
- Disputes will be resolved in UK courts.
12. Updates & Notifications
- We may update these Terms at any time.
- Users will be notified via a temporary banner on the website and email.
13. Contact Us
For questions about these Terms, please contact us at:
By using The UXologist, you acknowledge that you have read, understood, and agree to these Terms of Service.
